5 Things You Can Do When Your Conversation Turns Crucial

Co-Authored with Raymond Baziwane

Last month, we participated in crucial conversations training workshop run by VitalSmarts. The book, Crucial Conversations, Tools for Talking When Stakes are High by Patterson, Grenny et al has sold over 2 million copies worldwide and been translated in 16 languages. In the book, the authors lay out different strategies and tools one can use to navigate conversations that we always avoid. This training has been well received by ThoughtWorks globally over the years, and recognised as one of the skills…